Rentokil Careers

Customer Service Representative- Rentokil (CA)

Coquitlam, Canada
Customer Service/Support


Job Description

Rentokil Canada Logo

 

Part Time Customer Service Representative

 

 

Our Customer Service Representatives are courteous, knowledgeable and empathetic to the caller’s anxieties over pests in their homes and businesses.   They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.  

 

A successful Customer Service Representative is a motivated self-starter who can work independently with a focus on results in achieving company business goals.

 

We expect our Customer Service Representatives to: 

  • Maintain good customer relations both on the phone and in person
  • Gather information from customers to help identify and solve problems 
  • Confirm, schedule and re-schedule services for the customer 
  • Set sales appointments for new customers 
  • Answer billing questions 
  • Complete general clerical duties as assigned
  • Work as a team with Service and Sales
  • Sell the value of our services and suggest upgrades to service
  • Smile while talking on the phone

Successful Customer Service Representatives will: 

  • High School diploma or equilavent 
  • Two year diploma or Undergraduate degree or equivalent in Business Administration or related field is Preferred
  • One to Two years’ experience in a customer service or call center role
  • Willing to train the successful candidate
  • Available to work four 8 hour day shifts/week
  • Have excellent listening and communication skills 
  • Have a pleasant phone voice and ability to clearly speak and be understood on the phone 
  • Demonstrate mulit-task skills to enter accurate data and type while speaking with customers 
  • Remain calm and able to work under pressure when busy and help other team members
  • Self-manage daily tasks and workload
  • Show a high level of personal organizational skills
  • Balance customer demands with Service and Sales team requests 

 

 

 

Qualifications

 

 

Rentokil Canada Canada is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.